Last updated: 4 September 2026
Low Season Growth provides personalised consulting services prepared for a specific hospitality property. This policy explains how cancellation and refund requests are handled. It does not limit any mandatory consumer or statutory rights that apply to you.
Before work starts
If you request cancellation before analysis, onboarding or other work on your order has started, contact us as soon as possible. Where the service has not started, we will review the request and, where applicable, cancel and refund the order.
After personalised work has started
Once we have begun reviewing your property, analysing information, preparing customised materials, holding an included consultation or otherwise performing the personalised service, a full refund may no longer be available to the extent permitted by applicable law. Any refund assessment will take into account the work already performed and any mandatory rights that apply.
Incomplete information
Delivery periods begin once the information required for the service has been received. A delay caused by missing or incomplete client information does not by itself create a right to a refund.
If we cannot deliver
If Low Season Growth is unable to provide the purchased service within a reasonable period, we will offer an appropriate solution, which may include a revised delivery date, a partial refund or a full refund depending on the circumstances and applicable law.
Personalised digital materials
Reports, strategic recommendations, copy and action plans are created specifically for the purchasing property and cannot ordinarily be returned once delivered. This remains subject to mandatory rights that cannot be waived.
How to request a refund
Email Vincenzoprotodigital@gmail.com with the order number, property name and reason for the request. We will review the request and reply to the email associated with the order.